What can we do for you?
Find a service by what is happening in your life: moving, a new child, starting a business or building a house.
Services by life situation
Pick what applies to you. Each topic lists the services that belong to it.
Moving
Registering your address, parking permits, waste collection and school places for children.
A new child
Birth certificate, papers for child benefit and places in day care.
Work and business
Business registration, permits for markets and events and the trade tax office.
Building and housing
Building permits, housing benefit and questions about land use plans.
Documents
Identity card, passport, certificates of good conduct and certified copies.
Elections
Polling stations, postal votes and how to help on election day.
Services from A to Z
What you can apply for, how to do it and what it costs.
Birth certificate
Order a certificate of a birth that was registered in Kestrelmoor.
- Life situations
- A new child, Documents
- How to apply
- Online or in person
- Fee
- 12.00 euros per certificate
- Usual processing time
- About one week by post
Bulky waste collection
We collect furniture and other large items from your door. Book a date first.
- Life situations
- Building and housing, Moving
- How to apply
- Online or in person
- Fee
- Free of charge twice a year
- Usual processing time
- Collection within three weeks
Business registration
You start, change or close a business. Tell us online before you start.
- Life situations
- Work and business
- How to apply
- Online
- Fee
- 26.00 euros
- Usual processing time
- Confirmation by post within one week
Identity card
Apply for a new identity card in person. It is ready after three to four weeks.
- Life situations
- Documents
- How to apply
- In person only
- Appointment needed
- Yes
- Fee
- 37.00 euros, 22.80 euros under 24 years
- Usual processing time
- Three to four weeks
Registering a new address
You moved to Kestrelmoor or within it. Tell us your new address within two weeks.
- Life situations
- Moving
- How to apply
- Online or in person
- Appointment needed
- Yes
- Fee
- Free of charge
- Usual processing time
- Done during your visit
Resident parking permit
Park in your own zone without a ticket. The car has to be registered at your address.
- Life situations
- Moving
- How to apply
- Online
- Fee
- 30.00 euros a year
- Usual processing time
- About one week
Plain words first. If a page is hard to understand, tell us and we rewrite it.
Every service page is checked against our plain language rules before it goes online.
Online, by post or in person
Many services work online with your identity card and its PIN. Your user account shows the state of every application.
If you cannot or do not want to use the online service, the same forms are available on paper at every office and can be sent by post.
Some services need you in person, for example a new identity card, because we take your fingerprints. Book an appointment for those.
Need help with a form? Staff at the service desk fill it in with you. Sign language interpreters can be booked free of charge.
Questions about services
Your question is not here? Ask the service desk.
How long does an application take?
Most applications are decided within two weeks. Each service page names the usual time.
Can someone else come for me?
For many services, yes, with a signed authorisation and your identity card. The service page says when you have to come yourself.
Which documents do I need?
Each service page has a list. Bring the originals; we make the copies at the office.
Can I pay by card?
Yes. Every office takes debit and credit cards. The citizens' office also takes cash.
What does a service cost?
Fees are set by law or by the municipal fee schedule. Each service page shows the current fee.
Service desk
Still not sure which service you need?
Call or write to the service desk. We tell you which office is in charge and what to bring.
- Write to service@example.com
- Accessibility questions: accessibility@example.com
- Visit the town hall at 1 Market Square, Kestrelmoor